Shipping & Refunds

Shipping & Returns Policy

1. Shipping Information

1.1 Shipping Speeds

  • We’re committed to getting your aviation apparel to you faster than a supersonic jet. Here’s how we handle shipping:
    • Expect your package to take off within 1–3 business days after placing your order. Arrival times depend on your location and the shipping method you choose.

1.2 Shipping Costs

  • Our shipping fees are more transparent than a clear sky:
    • The shipping costs are calculated based on destination and weight.

1.3 Tracking Your Order

  • Once your order taxis down the runway, we’ll provide a tracking number. You can follow its flight path until it lands safely at your doorstep.

2. Returns & Exchanges

2.1 Return Eligibility

  • We want you to love your new gear. If you’re not doing barrel rolls of joy, here’s how returns work:
    • Apparel must be unworn, unwashed, and still sporting that fresh-out-of-the-hangar vibe.
    • Returns must be initiated within 14 days of delivery.

2.2 How to Initiate a Return

  1. Contact Ground Control (Customer Support):
    • Shoot us an email with your proof of purchase at info@theplaneco.com. Our friendly crew will guide you through the process.
  2. Pack Your Gear:
    • Securely pack your unworn apparel in its original packaging. Imagine you’re stowing it in the overhead bin—gentle but efficient.
  3. Send It Back:
    • Ship your return to our hangar address (provided by our customer support team).
    • You’re responsible for return shipping costs unless the product arrived damaged or was our mistake.

2.3 Refunds and Exchanges

  • Refunds: Once we inspect your returned gear (no turbulence, please), we’ll issue a refund to your original payment method.
  • Exchanges: If you’d rather switch runways, we offer exchanges for different sizes or styles. Just let us know, and we’ll guide you through the process.

2.4 Lost or Damaged Orders

  • If your package takes an unexpected detour (lost in transit or arrives damaged), contact us immediately. We’ll launch an investigation and either send a replacement or issue a refund.

3. Final Approach

  • Our Shipping & Returns policy is like a pre-flight checklist—essential for a smooth journey. If you have questions or need assistance, don’t hesitate to reach out. We’re here to make sure your aviation apparel experience is as seamless as possible.